Returns & Exchanges
At Sneex, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our goal is to ensure you find the perfect fit and style for your collection without any stress.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the sneakers in their original branded box and secure them inside a sturdy shipping carton to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your shipping box.
Drop Off and Track
Hand your package to the designated carrier at any authorized drop-off location and keep your tracking receipt to monitor its journey back to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing