Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are all sneakers sold on Sneex authentic?
Yes, authenticity is our top priority. Every pair undergoes a rigorous multi-point inspection by our team of experts before being listed for sale.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with all tags and original packaging intact. Please note that limited edition releases may be subject to final sale terms.
How do I know what size to order?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for performance models and staying true to size for lifestyle sneakers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I cancel or modify my order?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.